In case of a problem with a purchase on its platform, Apple describes the actions to take here: https://support.apple.com/fr-fr/HT202023. If necessary, you can read the terms and conditions for requesting a refund here: https://support.apple.com/fr-fr/HT204084.
If this doesn't work out, please contact us here, attaching a screenshot of the iTunes invoice corresponding to your purchase.
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